Aloha Guests! It is our goal that you arrive here on Kauai at the Poipu Plantation and are happy with your selection of accommodations. Please ask questions, we are glad to help.
Please select your Suite carefully and review all information on our web site. Discuss or email any questions with our office staff to be sure you understand what you are reserving and the views, location, facilities, amenities and services that are included. We respond as quickly as possible to questions and requests.
Contact us. All requests will be answered 7 days a week, no longer than 24 hours.
Telephone. 1-808-742-6757 toll free 1-800-634-0263 – Mon to Fri 8 to 3, weekends to noon. HST . Email us for availability. Please include Dates, #Adults, #nights, accommodation preferences and any other requests you might have.
Making a reservation
You may book online using the form above or request availability information or submit reservation details via our request and payment page, (requests are answered during business hours and at least within 24 hours). 50% deposit confirms most reservations. We will provide an authorization form for your approval prior to any card charges. Or call us: Toll Free 1 (800) 634-0263 (US and CA) or 1-808-742-6757 Hawaii Standard Time 8 to 3 Monday to Friday, 8 to noon weekends & holidays. We are glad to Courtesy Hold space a few days while you continue to compare and while you arrange your flights. Most reservations are then confirmed with a 50% advanced deposit.
Cancellation, Change, & Payment Policy
Covid 19 related travel restrictions.
Your current cancellation or change policy applies first. If your reservation dates are within government mandated 14 day quarantine in place rules and are not eligible for a refund from the standard policy, you may move your deposit forward up to 18 months, to new dates at no additional charge. Less nights are not refunded. Other imposed pre arrival and Hawaii airport health checks may still apply.
Standard reservation cancellation or change policy for most
A 50% deposit confirms a reservation by Visa, MasterCard, AMX, Discover or US check. With 60 or more days’ written notice of cancellation or change, we return the deposit, less cancellation fee of $50. Bookings made within the cancellation period are not refundable. Further refunds are based on our ability to re-sell the dates for you.
December Holiday, Groups 2 rooms, 14+ nights
A 50% deposit confirms a reservation by Visa, MasterCard, AMX, Discover or US check. Once confirmed, in the event of cancellation with at least 180 days in advance of arrival, we return the deposit, less $50. With 4 or more months, we return half of the deposit. At least 4 months prior to arrival, the final balance is due in full. Refunds on any payments lost due to the above are returned as we re-sell the dates.
Groups of 3+ rooms
A 50% deposit confirms a reservation by Visa, MasterCard, AMX, Discover or US check. Once confirmed, in the event of cancellation with at least 6 months in advance of arrival, we return the deposit, less $50. At least 6 months prior to arrival, the final balance is due in full, non refundable. Refunds on any payments lost due to the above are returned as we re-sell the dates.
One and Two night reservations
- Prepaid and non-refundable within 89 days of arrival
Ohana Long Term Reservation 21 + nights
- Initial deposit of $500 plus tax is needed to confirm a tentative reservation
- Deposit balance (50%) due no later than 6 months prior to check in
- Give us at least 6 months’ notice of cancellation or change, full refund, less $40
- Give us at least 4 months’ notice of cancellation or change, one half of the deposit is returned
- Full balance is required at least 4 months prior to arrival and is nonrefundable unless space is re-sold
- Extra person charge is payable as they occur at $10 per night, per Adult, plus tax
- Credit card payments, add 3% to any total.
Accommodation Notes – FAQ
Check-in is 2 PM, Check-out is 11 AM. Feel free to come early, check-in at office and take towels to the beach. Inn suites are limited for up to 2 adult guests. Children welcome in Vacation Rentals. Guests are asked to turn off lights and air conditioning whenever leaving. Management will do so when guests forget. Oil generates 90% of Kauai electricity at this time. We strive to be environmentally conscientious using solar hot water, available bio-degradable products, recycling program and conservation of water and electricity. There are no charges for standard housekeeping as described / included with your accommodation. Guests are responsible for additional costs related to unusually messy suites or damage due to negligence to the furniture, fixtures or equipment. Towels may be changed daily, bed linens for longer stays. Please feel free to give us a call if you have any questions or concerns about any of the above