Aloha Guests! It is our goal that you arrive here on Kauai at the Poipu Plantation and are happy with your selection of accommodations. Please ask questions, we are glad to help.
Please select your Suite carefully and review all information on our web site. Discuss or email any questions with our office staff to be sure you understand what you are reserving and the views, location, facilities, amenities and services that are included. We respond as quickly as possible to questions and requests.
Contact us. All requests will be answered 7 days a week, no longer than 24 hours.
Telephone. 1-808-742-6757 toll free 1-800-634-0263 – Mon to Fri 8 to 3, weekends to noon. HST . Email us for availability. Please include Dates, #Adults, #nights, accommodation preferences and any other requests you might have.
Making a reservation
You may request availability information or submit reservation details via our request and payment page, (requests are answered during business hours and at least within 24 hours). 50% deposit confirms most reservations. We will provide an authorization form for your approval prior to any card charges. Or call us: Toll Free 1 (800) 634-0263 (US and CA) or 1-808-742-6757 Hawaii Standard Time 8 to 3 Monday to Friday, 8 to noon weekends & holidays. We are glad to Courtesy Hold space a few days while you continue to compare and while you arrange your flights. Most reservations are then confirmed with a 50% advanced deposit.
Cancellation, Change, & Payment Policy
A deposit of 50% will confirm a standard reservation. Visa, Master, Discover Cards and US Checks are accepted. Our office will email you again for your review and approval.
Standard reservation cancellation policy:
Give us at least 2 months advanced notice, full refund, less a $40 administrative fee. Give us at least 30 day advanced notice, one half of the deposit is returned No refunds 29 or soomer days from the arrival date*
December / January Winter Holiday dates; 14+ nights, Groups:
Holiday is December 18 to January 4. Give us at least 6 month advanced notice, full refund, less a $40 administrative fee. Give us at least 4 months notice, one half of the deposit is returned, less $40. Full payment is required within 4 months of arrival and is not refundable*
Larger Group reservations:
Give us more than 6 months advanced notice, full refund, less a $40 administrative fee. Full balance of room and tax required within 6 months of arrival and is not refundable* Group policy may vary with dates and extent of property reserved.
Less than minimum requirement reservations
To be paid in full at time of making the reservation and are non-refundable within 3 months of arrival*
*A non refundable payment may be returned if space is re-sold, less $40 fee. Contact the office for more detail. Less night changes are prorated based on above deadlines, plus a $40 administrative fee All other changes not covered above will be subject to a $40 administrative fee. After Arrival, there are no date adjustments offered. “No Show” will be charged full value of reservation. Any changes from the above policy must be approved in writing from the resort office Credit card payments for non payment of arrival balance or any damage charges are authorized without signature. Rates and policies are subject to change.
Accommodation Notes – FAQ
Check-in is 2 PM, Check-out is 11 AM. Feel free to come early, check-in at office and take towels to the beach. Inn suites are limited for up to 2 adult guests. Children welcome in Vacation Rentals. Guests are asked to turn off lights and air conditioning whenever leaving. Management will do so when guests forget. Oil generates 90% of Kauai electricity at this time. We strive to be environmentally conscientious using solar hot water, available bio-degradable products, recycling program and conservation of water and electricity. There are no charges for standard housekeeping as described / included with your accommodation. Guests are responsible for additional costs related to unusually messy suites or damage due to negligence to the furniture, fixtures or equipment. Towels may be changed daily, bed linens for longer stays. Please feel free to give us a call if you have any questions or concerns about any of the above